If this is the case, try entering the backdoor password, which is phoenix. Packard-Bell laptops typically use a Phoenix BIOS that has options for setting four passwords: Supervisor Password, User Password, HDD Password and HDD Master ID. Unfortunately I'm not sure if this will work because the password may have been set in the BIOS chip. However, I'd just try replacing the hard drive in the laptop with a compatible model. I think some PC manufacturers can also erase and reset a drive if you return it. You can probably do this by entering the serial number on the support site at. You could contact Packard-Bell (which is now owned by Acer) to see if you can get a master password.
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